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What do I do if I'm not going to be home when my order is being delivered?

For successful delivery of your parcel, it's important to have someone available to receive it as a signature may be required. If this isn't possible, our delivery partner will usually try to deliver more than once.


When it's delivered, they'll leave a card or send you a notification about whether they've left it with a neighbour or in a safe place. In case it wasn't delivered, your calling card will let you know when it'll be rescheduled or where to collect it.

Updated on 22 Jun 2023