Looking for help?
Find answers to your questions
- Where is my order?
- Can I change, amend or cancel my order?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- Why was my parcel returned to you?
- Why was my order divided into two or more packages?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- What do the sustainability symbols on my ASOS packaging mean?
- Where can I find your care instructions?
- Do you sell to commercial resellers or wholesalers?
- Can you give me more information about your products?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use my student discount?
- Will you be getting more stock of sold out items?
- I've found something I like. Can I reserve it while I keep shopping?
- Do you offer free shipping?
- How long will it take to get my order?
- Can I use a promo code on my ASOS Sample Sale order?
- What payment methods can I use?
- Do you ship internationally?
Do you refund delivery charges if I return something?
We don't usually refund delivery charges when you return something. Delivery charges may only be refunded in exceptional circumstances, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations. Read more about the Consumer Contracts Regulations (2013) here.
Updated on 22 Apr 2026