Looking for help?
Find answers to your questions
- Where is my order?
- Can I change, amend or cancel my order?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- Why was my parcel returned to you?
- Why was my order divided into two or more packages?
- Where can I find your care instructions?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- Do you sell to commercial resellers or wholesalers?
- Can you give me more information about your products?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use my student discount?
- Will you be getting more stock of sold out items?
- I've found something I like. Can I reserve it while I keep shopping?
- Do you offer free shipping?
- How long will it take to get my order?
- Can I use a promo code on my ASOS Sample Sale order?
- What do the sustainability symbols on my ASOS packaging mean?
- What payment methods can I use?
- Do you ship internationally?
Can I still get a refund if my card is no longer in use?
Refunds are usually processed to the payment method used to place the order.
If the account linked to your card is still active, we'll be able to process your refund as usual, even if your card has been lost, stolen, or cancelled.
We can’t process refunds to alternative payment methods.
Updated on 17 Apr 2026