How do I return items?

Want to return an item?

Simply follow the instructions below to create a returns label for any unworn items and send them back to us. You must create a return and request a refund for your item within 14 days of it being delivered to you. You'll need to return the item to us within a further 14 days. All returns are subject to our Returns Policy.

There's a charge of £3.95 for every returned parcel, which will be deducted from your total refund.

You don't have to use your ASOS packaging to send something back to us - as long as the items are packed securely, we'll be able to process your return as soon as it reaches the warehouse.

Please note: you can't return your ASOS Sample Sale items with your regular ASOS orders - combining these may mean we won't be able to process your return.

It can take up to 10 days for your order to reach the warehouse and be processed. After your refund is processed, it takes up to 10 working days for the funds to reach your payment account (this depends on your bank or card issuer).

Follow these steps to create a return:

• Click the ReBound link to create a returns label.
• Add your order details (you'll find this on your original order confirmation).
• Add the details of the item you're returning, making sure you add a new line for each item.
• Click 'Next'.
• Select your nearest drop-off location.
• Download and print the returns form to add to your item(s), and attach the returns label to the outside of the parcel.
• Drop the parcel off at your chosen location, and leave the rest to us.

Be sure to keep your proof of postage in case we need to review it at a later date.

Can't print your paperwork straight away?

Don't worry, we'll also email you a copy of your return confirmation to print later. If you don't have access to a printer, you'll need to ask a friend or family member for help, or pop along to your local library to print this.

Returning items from different ASOS Sample Sale orders?

Please don't combine returns from different ASOS Sample Sale orders into one parcel. If you need to send back items from different orders, you'll need to register each return online separately. This helps us know which items we'll be receiving and helps us refund you quickly. Each returns label is unique, so make sure you attach the correct label to the parcel.