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How do I return items?

Want to return an item? Simply click here and follow the instructions to create a returns label for any unworn items and send them back to us. You must create a return and request a refund for your item within 14 days of it being delivered to you. You must then ensure that you return the item to us within a further 14 days. Provided we receive your item within 28 days of it being delivered to you, we will issue a refund to your original payment method.

You don't have to use your ASOS packaging to send something back to us - as long as the items are packed securely, we'll be able to process your return as soon as it reaches the warehouse.

It can take up to 10 days for your order to reach the warehouse and be processed. After your refund is processed, it takes up to 10 working days for the funds to appear depending on your bank/card issuer. Returns are subject to a returns charge of £2, which is deducted from your refund total.

Please note: All returned items are inspected upon arrival. If items arrive without tags, or with signs of wear we may not be able to accept your return and may have to send it back to you. All returns are subject to our original condition and fair use policies set out in our Returns Policy.   

Updated on 18 Aug 2023