If my item is faulty or damaged, what do I do?

We're sorry if you received a faulty item! 

We'll be happy to sort this out for you - please send the faulty item back to us as soon as you can. 

Just follow this link to create a returns label through ReBound - make sure to select 'Faulty' when choosing a reason for your return.

Don't forget to print your return form and include it in your parcel, and keep hold of your proof of postage in case we need to look at it later. 

Returns are inspected when they arrive back to us, and items with signs of wear and tear rather than a fault may not be refunded.

When you're returning a faulty item, we won't charge a returns fee.

Please note: we don't offer replacements, so all confirmed faulty items will be refunded.