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If my item is faulty or damaged, what do I do?

Sorry you have received a faulty item! So we can get this sorted, please return the item to us as soon as possible. Click here to create a returns label through ReBound.

Please select ‘Faulty’ when asked for a reason for your return along with more details on the fault.

Image shows location of reason for return dropdown in ReBound webform

Don't forget to print your return form and include it in your parcel, and keep hold of your proof of postage in case we need to look at it further down the line. 

Returns are inspected when they arrival back to us, and items with signs of wear and tear rather than a fault may not be refunded.

If we confirm you recieved a faulty item, we won't charge you for the return and will process your refund straight away. This can take up to 10 working days depending on your payment provider . 

Please note: we are unable to send replacements for faulty items.


Updated on 22 Jun 2023