We're sorry if there's an item missing from your order.

It may have been out of stock - it's worth checking your emails (including junk/spam folders) to see if we've sent you an email about this.

If you haven't had an email regarding this and the missing item is listed in your shipping confirmation email, please get in touch with us via the contact form within 30 days of your order being delivered and we'll do our best to help you.

Our help pages are here to answer your questions. If you've been unable to find what you're looking for, or you'd like to make a complaint, you can get in touch via the contact form and we'll help you straight away.

We're sorry if you've received a faulty item!

We'll be happy to sort this out for you - please send the faulty item back to us as soon as you can.

Just follow this link to create a returns label through ReBound - make sure to select 'Faulty' when choosing a reason for your return.

Don't forget to print your return form and include it in your parcel, and keep hold of your proof of postage in case we need to look at it later.

Returns are inspected when they arrive back to us, and items with signs of wear and tear rather than a fault may not be refunded.

When you're returning a faulty item, we won't charge a returns fee.

Please note: we don't offer replacements, so all confirmed faulty items will be refunded.

Your parcel is likely to be sent back for one of the following reasons:

• The parcel was refused.
• Our delivery partner was unable to access the address after several attempts.
• The delivery address was incomplete.
• The parcel was damaged in transit.

Can you redeliver my order?
All returned orders will be refunded once they arrive at our warehouse. Please allow 10 calendar days for it to be delivered back to our warehouse and processed. We'll send you an email once that's done with the details about your refund - read more about how refunds work here.

If you'd still like the items and they're in stock, please place a new order. We recommend using a delivery address that's easily accessible for our delivery partners.

As soon as your parcel is shipped from our warehouse, we'll send you an email with the delivery information and a tracking link to follow its journey. Sometimes spam filters get in the way of good news, so we recommend keeping an eye on your junk folder too. You'll also be able to track your order when you sign in to your account.

We aim to deliver your order within 3-5 working days. Our Standard delivery is Monday to Saturday (excluding Public Holidays).

Tracking link is blank or has no updates
Your tracking will go live once our delivery partner receives your parcel. It may take a few days for the tracking information to upload.

Tracking shows unsuccessful delivery
If your delivery was unsuccessful, our delivery partner will leave a calling card or send you a delivery update email. This will let you know if your parcel has been delivered to a safe location or provide instructions for arranging redelivery.

Our delivery partner may offer alternative options if you know you won't be home to receive your parcel, so be sure to check your tracking to see what options are available.

I'm still waiting for my order
If the delivery timeframe has passed, please allow a few extra days for your order to arrive, especially during busy periods. If your order still hasn't arrived, please contact Customer Care within 30 days of your delivery timeframe and we'll be happy to help.

*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.

We're sorry if we sent you the wrong item!

If one of the items you received isn't what you ordered, please send it back to us as soon as you can.

Please follow this link to create a returns label through ReBound - make sure to select 'Incorrect' when choosing a reason for your return.

Don't forget to print your return form and include it in your parcel, and keep hold of your proof of postage in case we need to look at it later.

When you're returning an incorrect item, we won't charge a returns fee if the item is confirmed to be incorrect.

Please note: we don't offer replacements, so all processed incorrect items will be refunded.

Follow these steps to create a return:

1. Go to the ReBound portal to create a returns label.
2. Add your order details (you'll find these on your original order confirmation).
3. Add the details of the item you're returning — make sure you add a new line for each item.
4. Click Next.
5. Select your nearest drop-off location.
6. Download and print the returns form to include with your item(s), and attach the returns label to the outside of the parcel.
7. Drop the parcel off at your chosen location and leave the rest to us.

Be sure to keep your proof of postage in case we need to review it later.

A returns charge of £3.95 per return will be deducted from your refund. Please see our Returns Policy for more info.

Can't print your paperwork straight away? Don't worry — we'll also email you a copy of your return confirmation to print later. If you don't have access to a printer, you'll need to ask a friend or family member for help, or pop along to your local library.

Returning items from different ASOS Sample Sale orders? You'll need to register each return separately. This helps us know which items to expect and helps us refund you quickly. Each returns label is unique, so make sure you attach the correct label to each parcel.

Want to return an item?
Simply follow the instructions below to create a returns label for any unworn items and send them back to us. You must create a return and request a refund for your item within 14 days of it being delivered to you. You'll need to return the item to us within a further 14 days. All returns are subject to our Returns Policy.

There's a charge of £3.95 for every returned parcel, which will be deducted from your total refund.

You don't have to use your ASOS packaging to send something back to us - as long as the items are packed securely, we'll be able to process your return as soon as it reaches the warehouse.

Please note: you can't return your ASOS Sample Sale items with your regular ASOS orders - combining these may mean we won't be able to process your return.

It can take up to 10 days for your order to reach the warehouse and be processed. After your refund is processed, it takes up to 10 working days for the funds to reach your payment account (this depends on your bank or card issuer).

Follow these steps to create a return:

1. Click the ReBound link to create a returns label.
2. Add your order details (you'll find this on your original order confirmation).
3. Add the details of the item you're returning, making sure you add a new line for each item.
4. Click 'Next'.
5. Select your nearest drop-off location.
6. Download and print the returns form to add to your item(s), and attach the returns label to the outside of the parcel.
7. Drop the parcel off at your chosen location, and leave the rest to us.

Be sure to keep your proof of postage in case we need to review it later.

Can't print your paperwork straight away?
Don't worry, we'll also email you a copy of your return confirmation to print later. If you don't have access to a printer, you'll need to ask a friend or family member for help, or pop along to your local library to print this.

Returning items from different ASOS Sample Sale orders?
Please don't combine returns from different ASOS Sample Sale orders into one parcel. If you need to send back items from different orders, you'll need to register each return online separately. This helps us know which items we'll be receiving and helps us refund you quickly. Each returns label is unique, so make sure you attach the correct label to the parcel.

We don't usually refund delivery charges when you return something. Delivery charges may only be refunded in exceptional circumstances, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations. Read more about the Consumer Contracts Regulations (2013) here.

All returned items will be inspected upon arrival. Once your return is processed, we'll send you an email to let you know.

All returns are subject to a returns charge of £3.95 - this will be taken out of your refund.

Refunds will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days, depending on your bank or payment provider.

If it's been over 10 days since you've sent your items back and you've not heard from us, please get in touch with us - we'll be happy to help!

We don't offer exchanges on ASOS Sample Sale items.

If you'd like the item you ordered in a different size or colour and it's available, you'll need to place a new order for that item as usual.

All returned items are subject to our Returns Policy - you can find it here.

If you'd like to know how to place a return, check out this page.

We're sorry if we've made a mistake with your refund!

Please note:

• All returns are subject to a returns charge of £3.95 per returned parcel - this would have been taken out of your refund.
• Delivery fees are usually unrefundable, unless your order was cancelled under Consumer Contracts Regulations (2013), or the item you returned was confirmed as faulty or incorrect.

If you're sure the refunded amount doesn't look right, please get in touch with us here - make sure to include your order details and as much info as you can.

Refunds are usually processed to the payment method used to place the order.

If the account linked to your card is still active, we'll be able to process your refund as usual, even if your card has been lost, stolen, or cancelled.

We can't process refunds to alternative payment methods.

Returning your order costs £3.95. This will be deducted from your refund when we process your return.

For more info on how to return something, follow this link.

All returns must comply with our Returns Policy.

No, you can't combine returns from different Sample Sale orders, as this will delay the process. Returning each order separately allows us to send your refund quickly and efficiently.

No, items purchased from ASOS Sample Sale can't be returned with items from ASOS.com.

Combining them could cause issues with your return being processed, so please make sure to send your ASOS Sample Sale return separately!

Your student discount can only be used on orders placed on ASOS.com - you won't be able to apply it to ASOS Sample Sale orders.

Your ASOS Premier subscription can only be used on orders placed on ASOS.com - you won't be able to apply it to ASOS Sample Sale orders.

ASOS Gift Cards and Gift Vouchers can only be used on orders placed on ASOS.com - you won't be able to use them on ASOS Sample Sale orders.

Sample sale items are already discounted, no additional discounts can be applied.

ASOS promo codes can only be used for purchases made on ASOS.com.

We've got you covered! We accept the following payment methods: credit/debit cards, Apple Pay, and Google Pay. We don't offer Buy Now Pay Later options or PayPal right now.

If you are paying with Apple Pay or Google Pay, the order will default to the address registered to your payment card. Please make sure you update your payment account before ordering or change the delivery address at checkout. We won't be able to change the address for an order once it's been placed.

What do I do if my payment was declined?
If your payment has been declined, it means that the payment processing system was unable to successfully process your payment. It could be for a number of reasons, including lack of funds, incorrect information, or an expired credit card. If you believe that the payment should have gone through, please contact your bank or card issuer for more information.

You will have to place a new order if your payment has been declined - we can't reinstate an order for you.

To help you find the perfect fit first time, we have size guides available. ASOS sizes are designed to fit the following body measurements.

How to measure — Clothing

• Bust — Measure around the fullest part.
• Waist — Measure around your natural waistline.
• Hips — With feet together, measure around the fullest part.
• Inside leg — Measure from the top of the inside leg at the crotch to the ankle bone.

How to measure — Footwear

Stand on a level floor with the back of your heels against a straight edge or wall. Place a ruler flat on the floor alongside the inside of your foot, from your heel to your toes. Place a flat-edged object straight across your toes, touching the tip of your longest toe. Take the measurement in millimetres from the ruler where the flat edge crosses — this is your foot length.

You may find one foot is longer than the other. This is quite normal — use the larger measurement when selecting your shoe size. If your measurement falls between sizes, select the larger size.

To help you find the perfect fit first time, we have size guides available. ASOS sizes are designed to fit the following body measurements.

How to measure — Clothing

• Neck — Measure around the neck base where a shirt fits.
• Chest — Measure around the fullest part with arms lowered. Make sure the tape is flat across the back.
• Waist — Measure around the narrowest point on the waistline.
• Hips — With feet together, measure around the fullest part.
• Inside leg — Measure from the highest point at the crotch to the ankle bone.

How to measure — Footwear

Stand on a level floor with the back of your heels against a straight edge or wall. Place a ruler flat on the floor alongside the inside of your foot, from your heel to your toes. Place a flat-edged object straight across your toes, touching the tip of your longest toe. Take the measurement in millimetres from the ruler where the flat edge crosses — this is your foot length.

You may find one foot is longer than the other. This is quite normal — use the larger measurement when selecting your shoe size. If your measurement falls between sizes, select the larger size.

We make every effort to give as much information as possible about all of our products, including detailed descriptions and photos. We won't be able to provide any additional info.

Here are some care tips to help you keep your items in great condition.

Do:

• Always read the care label and washing instructions before washing your clothes.
• Sort your laundry into groups with similar wash care instructions, such as whites, darks, and colours.
• The temperature on the care label is the highest permitted — if you're unsure, go lower.
• Rinse swimwear immediately after use and avoid wringing it.
• Turn garments inside out before washing.

Don't:

• Use too much detergent.
• Use fabric detergents that contain bleach.
• Tumble dry your garments unless the care label says otherwise.
• Iron prints, trims, or embellishments directly.
• Leave garments with white and contrast-coloured panels soaking for extended periods.
• Soak garments with metal trims.

Shoe care tips:

• Treat suede and nubuck with a protector before wearing. Use a suede brush to keep them looking fresh.
• Stuff wet shoes with newspaper and let them dry naturally, away from direct heat, to prevent the outer materials from drying out and cracking.
• Don't put canvas or trainers in the washing machine unless stated otherwise. Let them dry, then brush or wipe off any dirt.
• Check heeled shoe tips regularly and replace them when they start to wear down, to avoid slipping or further damage.

Following these simple guidelines will help maintain the quality and longevity of your items.

You won't be able to reserve an item while you shop. Adding something to your basket doesn't reserve the item, and if it disappears from your basket, it means someone's purchased it and we no longer have it in stock.

Your ASOS boxes and bags may have symbols that show how to dispose of packaging as part of ASOS' environmental commitment. You can view our handy guide in the image below to better understand these symbols.

ASOS Sample Sale gives you the last chance to buy your ASOS favourites. This means we won't be getting any more stock. Once it's gone, it's gone.

We only sell ASOS Sample Sale items directly to consumers. We don't offer commercial resale of wholesale opportunities.

Yes! ASOS Sample Sale is part of ASOS.com. It's our way of giving you the last chance to buy fashion you love, at prices that don't break the bank.

Simply fill your basket with your faves, and once you've checked out, you'll receive your ASOS Sample Sale order within 3-5 working days. Keep an eye out for a message from our carrier partners. They'll send you your tracking number when your parcel is on its way.

Got more questions? We've got you covered. You can find answers to everything you need to know about ASOS Sample Sale and how to get in touch with Customer Care in our help pages.

You won't see your ASOS Sample Sale orders on your ASOS.com account.

To view your ASOS Sample Sale orders, you will need to create a new account just for ASOS Sample Sale.