Looking for help?
Find answers to your questions
- Where is my order?
- Can I change, amend or cancel my order?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- Why was my parcel returned to you?
- Why was my order divided into two or more packages?
- Where can I find your care instructions?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- Do you sell to commercial resellers or wholesalers?
- Can you give me more information about your products?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use my student discount?
- Will you be getting more stock of sold out items?
- I've found something I like. Can I reserve it while I keep shopping?
- Do you offer free shipping?
- How long will it take to get my order?
- Can I use a promo code on my ASOS Sample Sale order?
- What do the sustainability symbols on my ASOS packaging mean?
- What payment methods can I use?
- Do you ship internationally?
Why was my parcel returned to you?
We’re really sorry your order hasn’t made it to you. Please allow up to 10 days for your parcel to be delivered back to our warehouse and processed. All returns are subject to the Returns Policy.
If your order has been returned by our delivery partner, it’s likely to be for one of the following reasons:
- The parcel was refused.
- Our delivery partner was unable to access the address after several attempts.
- The delivery address was incomplete.
- The parcel was damaged in transit.
If you’d still like the items and they’re still in stock, we recommend placing a new order to the delivery address that is easily accessible for the delivery partner.
Updated on 07 Oct 2024