Looking for help?

Find answers to your questions

Why was my parcel returned to you?

We’re really sorry your order hasn’t made it to you. Please allow up to 10 days for your parcel to be delivered back to our warehouse and processed. All returns are subject to the Returns Policy.

If your order has been returned by our delivery partner, it’s likely to be for one of the following reasons:

  • The parcel was refused.
  • Our delivery partner was unable to access the address after several attempts.
  • The delivery address was incomplete.
  • The parcel was damaged in transit.

If you’d still like the items and they’re still in stock, we recommend placing a new order to the delivery address that is easily accessible for the delivery partner.

Updated on 22 Jun 2023