Looking for help?
Find answers to your questions
- Can I exchange my item?
- Can I return sample sale items with my ASOS.com returns?
- How much does it cost to return an item?
- How do I print a returns label?
- Can I combine returns from different Sample Sale orders?
- How do I return items?
- What is your Returns Policy?
- Do you refund delivery charges if I return something?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- How can I change, amend or cancel my order?
- Why was my parcel returned to you?
- How long will it take to get my order?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Why was my order divided into two or more packages?
- Will you be getting more stock of sold out items?
- Do you have a size chart for womenswear?
- Do you have a size chart for menswear?
- Where can I find your care instructions?
- What do the sustainability symbols on my ASOS packaging mean?
- How can I find out about your Ethical sourcing policy?
- What payment methods can I use?
- How long will it take to get my order?
- Do you offer free shipping?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- Can I use an ASOS promo code on my Sample Sale order?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Do you ship internationally?
- Can I have items sent to someone as a gift?
- Can I see my Sample Sale orders on my ASOS.com account?
- I've seen something I like, can I reserve it whilst I carry on shopping?
- Can you give me more information about your products?
- Do you sell to commercial re-sellers or wholesalers?
Is ASOS Sample Sale part of ASOS.com?
Yes! ASOS Sample Sale is part of ASOS.com. It’s our way of giving you the last chance to buy fashion you love, at prices that don’t break the bank.
Simply fill your basket with your faves, and once you’ve checked out, you’ll receive your ASOS Sample Sale order within 5 working days. Keep an eye out for a message from our carrier partners. They'll send you your tracking number when your parcel is on it's way.
Got more questions? We've got you covered. You can find answers to everything you need to know about ASOS Sample Sale and how to get in touch with our specialist customer care team in our help pages.
Updated on 05 Jul 2023
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