Looking for help?
Find answers to your questions
- Where is my order?
- Can I change, amend or cancel my order?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- Why was my parcel returned to you?
- Why was my order divided into two or more packages?
- Where can I find your care instructions?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- Do you sell to commercial resellers or wholesalers?
- Can you give me more information about your products?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use my student discount?
- Will you be getting more stock of sold out items?
- I've found something I like. Can I reserve it while I keep shopping?
- Do you offer free shipping?
- How long will it take to get my order?
- Can I use a promo code on my ASOS Sample Sale order?
- What do the sustainability symbols on my ASOS packaging mean?
- What payment methods can I use?
- Do you ship internationally?
Is ASOS Sample Sale part of ASOS.com?
Yes! ASOS Sample Sale is part of ASOS.com. It’s our way of giving you the last chance to buy fashion you love, at prices that don’t break the bank.
Simply fill your basket with your faves, and once you’ve checked out, you’ll receive your ASOS Sample Sale order within 3-5 working days. Keep an eye out for a message from our carrier partners. They'll send you your tracking number when your parcel is on it's way.
Got more questions? We've got you covered. You can find answers to everything you need to know about ASOS Sample Sale and how to get in touch with our specialist customer care team in our help pages.
Updated on 14 Apr 2026