Where is my order?

As soon as your parcel is shipped from our warehouse, we'll send you an email with the delivery information and a tracking link to follow its journey. Sometimes spam filters get in the way of good news, so we recommend keeping an eye on your junk folder too. You’ll also be able to track your order when you sign in to your account.

We aim to deliver your order within 3-5 working days. Our Standard delivery is Monday to Saturday (excluding Public Holidays). 

Tracking link is blank or has no updates

Your tracking will go live once our delivery partner receives your parcel. It may take a few days for the tracking information to upload. 

Tracking shows unsuccessful delivery

If your delivery was unsuccessful, our delivery partner will leave a calling card or send you a delivery update email. This will let you know if your parcel has been delivered to a safe location or provide instructions for arranging redelivery. 
 
Our delivery partner may offer alternative options if you know you won’t be home to receive your parcel, so be sure to check your tracking to see what options are available. 

I'm still waiting for my order

If the delivery timeframe has passed, please allow a few extra days for your order to arrive, especially during busy periods. If your order still hasn’t arrived, please contact Customer Care within 30 days of your delivery timeframe and we’ll be happy to help.  

*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.