Looking for help?
Find answers to your questions
- Do you refund delivery charges if I return something?
- Can I exchange my item?
- How much does it cost to return an item?
- How do I print a returns label?
- Can I return sample sale items with my ASOS.com returns?
- Can I combine returns from different Sample Sale orders?
- What is your Returns Policy?
- How do I return items?
- How can I change, amend or cancel my order?
- Why was my order divided into two or more packages?
- Why was my parcel returned to you?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- How long will it take to get my order?
- Do you have a size chart for menswear?
- Where can I find your care instructions?
- Do you sell to commercial re-sellers or wholesalers?
- How long will it take to get my order?
- What do the sustainability symbols on my ASOS packaging mean?
- How can I find out about your Ethical sourcing policy?
- Can you give me more information about your products?
- Will you be getting more stock of sold out items?
- Do you have a size chart for womenswear?
- I've seen something I like, can I reserve it whilst I carry on shopping?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Do you offer free shipping?
- Do you ship internationally?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- What payment methods can I use?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use an ASOS promo code on my Sample Sale order?
How long will it take to get my order?
We aim to deliver your order within 5 working days* of your order being placed. Standard delivery is Monday to Friday and on Saturdays (excluding Public Holidays).
Our delivery partner will email you a link to your tracking information once your parcel leaves the warehouse so that you can follow its progress. Sometimes spam filters get in the way of good news, so we recommend to keep an eye on your junk folder too.
*We aim to meet this delivery time, but during busy periods, deliveries may take a little longer. Check your tracking for a revised delivery date.
Been waiting longer than 5 working days? If you placed your order more than 5 working days ago, and your parcel tracking isn't showing an estimated delivery date, please get in touch.
Updated on 21 Jul 2023
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