Looking for help?
Find answers to your questions
- Where is my order?
- Can I change, amend or cancel my order?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- Why was my parcel returned to you?
- Why was my order divided into two or more packages?
- Where can I find your care instructions?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- Do you sell to commercial resellers or wholesalers?
- Can you give me more information about your products?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use my student discount?
- Will you be getting more stock of sold out items?
- I've found something I like. Can I reserve it while I keep shopping?
- Do you offer free shipping?
- How long will it take to get my order?
- Can I use a promo code on my ASOS Sample Sale order?
- What do the sustainability symbols on my ASOS packaging mean?
- What payment methods can I use?
- Do you ship internationally?
How long will it take to get my order?
We aim to deliver your order within 3-5 working days* of your order being placed. Standard delivery is Monday to Friday and on Saturdays (excluding Public Holidays).
Our delivery partner will email you a link to your tracking information once your parcel leaves the warehouse so that you can follow its progress. Sometimes spam filters get in the way of good news, so we recommend keeping an eye on your junk folder too.
*We aim to meet this delivery time, but during busy periods, deliveries may take a little longer. Check your tracking for a revised delivery date.
Been waiting longer than 5 working days? If you placed your order more than 5 working days ago, and your parcel tracking isn't showing an estimated delivery date, please get in touch.
Updated on 17 Apr 2026