Looking for help?
Find answers to your questions
- Can I exchange my item?
- Can I return sample sale items with my ASOS.com returns?
- How much does it cost to return an item?
- How do I print a returns label?
- Can I combine returns from different Sample Sale orders?
- How do I return items?
- What is your Returns Policy?
- Do you refund delivery charges if I return something?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- How can I change, amend or cancel my order?
- Why was my parcel returned to you?
- How long will it take to get my order?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Why was my order divided into two or more packages?
- Will you be getting more stock of sold out items?
- Do you have a size chart for womenswear?
- Do you have a size chart for menswear?
- Where can I find your care instructions?
- What do the sustainability symbols on my ASOS packaging mean?
- How can I find out about your Ethical sourcing policy?
- What payment methods can I use?
- How long will it take to get my order?
- Do you offer free shipping?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- Can I use an ASOS promo code on my Sample Sale order?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Do you ship internationally?
- Can I have items sent to someone as a gift?
- Can I see my Sample Sale orders on my ASOS.com account?
- I've seen something I like, can I reserve it whilst I carry on shopping?
- Can you give me more information about your products?
- Do you sell to commercial re-sellers or wholesalers?
How long will it take to get my order?
We aim to deliver your order within 5 working days* of your order being placed. Standard delivery is Monday to Friday and on Saturdays (excluding Public Holidays).
Our delivery partner will email you a link to your tracking information once your parcel leaves the warehouse so that you can follow its progress. Sometimes spam filters get in the way of good news, so we recommend keeping an eye on your junk folder too.
*We aim to meet this delivery time, but during busy periods, deliveries may take a little longer. Check your tracking for a revised delivery date.
Been waiting longer than 5 working days? If you placed your order more than 5 working days ago, and your parcel tracking isn't showing an estimated delivery date, please get in touch.
Updated on 07 Oct 2024
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