Looking for help?
Find answers to your questions
- Can I exchange my item?
- How do I print a returns label?
- How much does it cost to return an item?
- How do I return items?
- Can I return sample sale items with my ASOS.com returns?
- Can I combine returns from different Sample Sale orders?
- What is your Returns Policy?
- Do you refund delivery charges if I return something?
- How can I change, amend or cancel my order?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- Why was my parcel returned to you?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Why was my order divided into two or more packages?
- Do you offer free shipping?
- Can I use a promo code on my ASOS Sample Sale order?
- I've found something I like. Can I reserve it while I keep shopping?
- How long will it take to get my order?
- Will you be getting more stock of sold out items?
- Do you have a size chart for womenswear?
- Do you have a size chart for menswear?
- Where can I find your care instructions?
- What do the sustainability symbols on my ASOS packaging mean?
- What payment methods can I use?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Do you ship internationally?
- Can I have items sent to someone as a gift?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can you give me more information about your products?
- Do you sell to commercial re-sellers or wholesalers?
Can I exchange my item?
We're unable to offer exchanges on ASOS Sample Sale items.
If you need a different size or colour then you'll need to place a new order and return the original one to us for a refund.
Please note, all returns are subject to a returns charge of £3.95.
Updated on 17 Dec 2025