Looking for help?
Find answers to your questions
- Where is my order?
- Can I change, amend or cancel my order?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- Why was my parcel returned to you?
- Why was my order divided into two or more packages?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- What do the sustainability symbols on my ASOS packaging mean?
- Where can I find your care instructions?
- Do you sell to commercial resellers or wholesalers?
- Can you give me more information about your products?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use my student discount?
- Will you be getting more stock of sold out items?
- I've found something I like. Can I reserve it while I keep shopping?
- Do you offer free shipping?
- How long will it take to get my order?
- Can I use a promo code on my ASOS Sample Sale order?
- What payment methods can I use?
- Do you ship internationally?
What payment methods can I use?
We’ve got you covered! We accept the following payment methods: credit/debit cards, Apple Pay, and Google Pay. We don't offer Buy Now Pay Later options or PayPal right now.
If you are paying with Apple Pay or Google Pay the order will default to the address registered to your payment card. Please make sure you update your payment account before ordering or change the delivery address at checkout. We are unable to change an order once it's been placed.
What shall I do if my payment was declined?
If your payment has been declined, it means that the payment processing system was unable to successfully process your payment. It could be for a number of reasons, including lack of funds, incorrect information, or an expired credit card. If you believe that the payment should have gone through, please contact your card issuer for more information.
You will have to place a new order if your payment has been declined. The order can't be reinstated after the payment has been declined.
Updated on 07 Oct 2024