Looking for help?
Find answers to your questions
- Do you refund delivery charges if I return something?
- Can I exchange my item?
- How much does it cost to return an item?
- How do I print a returns label?
- Can I return sample sale items with my ASOS.com returns?
- Can I combine returns from different Sample Sale orders?
- What is your Returns Policy?
- How do I return items?
- How can I change, amend or cancel my order?
- Why was my order divided into two or more packages?
- Why was my parcel returned to you?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- How long will it take to get my order?
- Do you have a size chart for menswear?
- Where can I find your care instructions?
- Do you sell to commercial re-sellers or wholesalers?
- How long will it take to get my order?
- What do the sustainability symbols on my ASOS packaging mean?
- How can I find out about your Ethical sourcing policy?
- Can you give me more information about your products?
- Will you be getting more stock of sold out items?
- Do you have a size chart for womenswear?
- I've seen something I like, can I reserve it whilst I carry on shopping?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Do you offer free shipping?
- Do you ship internationally?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- What payment methods can I use?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use an ASOS promo code on my Sample Sale order?
How do I print a returns label?
Follow these steps to create a return
- Click the ReBound link to create a returns label.
- Add your order details (you'll find this on your original order confirmation)
- Add the details of the item you're returning, making sure you add a new line for each item.
- Click Next
- Select your nearest drop off location.
- Download and print the returns form to add to your item(s), and attach the returns label to the outside of the parcel.
- Drop the parcel off at your chosen location, and leave the rest to us.
Be sure to keep your proof of postage in case we need to review it at a later date.
A return fee of £2 will apply per order, and the return charge will be deducted from the amount refunded to you. Please see our Returns Policy for more info.
Can't print your paperwork straight away?
Don't worry, we'll also email you a copy of your return confirmation to print later. If you don't have access to a printer, you'll need to ask a friend or family member for help, or pop along to your local library to print this.
Returning items from different ASOS Sample Sale orders?
If you need to send back items from different orders, you'll need to register each return online separately. This helps us know which items we'll be receiving and helps us refund you quickly. Each returns label is unique, so make sure you attach the correct label to the parcel.
Updated on 21 Jul 2023
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