Looking for help?
Find answers to your questions
- Where is my order?
- Can I change, amend or cancel my order?
- How long will it take to get my order?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- Why was my parcel returned to you?
- Why was my order divided into two or more packages?
- Where can I find your care instructions?
- Do you have a size chart for menswear?
- Do you have a size chart for womenswear?
- Do you sell to commercial resellers or wholesalers?
- Can you give me more information about your products?
- Can I see my Sample Sale orders on my ASOS.com account?
- Can I have items sent to someone as a gift?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use my student discount?
- Will you be getting more stock of sold out items?
- I've found something I like. Can I reserve it while I keep shopping?
- Do you offer free shipping?
- How long will it take to get my order?
- Can I use a promo code on my ASOS Sample Sale order?
- What do the sustainability symbols on my ASOS packaging mean?
- What payment methods can I use?
- Do you ship internationally?
Where can I find your care instructions?
Here are some care instructions to help you keep your items in great condition:
Some do's:
- Always read the care label and washing instructions before washing your clothes.
- Sort your laundry into groups with similar wash care instructions, such as whites, darks, and colours.
- The washing temperature on the care label indicates the highest permitted temperature. If unsure, opt for a lower temperature.
- Rinse swimwear immediately after use and avoid wringing it.
- Before washing, remember to turn garments inside out.
Some don'ts:
- Avoid using too much detergent when washing your clothes.
- Don't use fabric detergents that contain bleach.
- Unless indicated on the care label, avoid tumble drying your garments.
- Don't iron prints, trims, or embellishments directly.
- Don't leave garments with white and contrast colored panels soaking for extended periods.
- Garments with metal trims shouldn't be soaked.
Shoe care tips
- Suede and nubuck should be treated with a protector before wearing.
- To keep the suede looking new, use a suede brush.
- Stuff wet shoes with newspaper and let them dry naturally, away from direct heat. This will prevent the outer materials from drying out and cracking.
- Canvas and trainers shouldn't go in the washer unless otherwise stated.
- Let them dry, then brush or wipe off the dirt if they get dirty.
- For heeled shoes, check the top pieces (heel tips) regularly and replace them when they start to wear down to avoid slipping or causing further damage.
By following these simple guidelines, you can help maintain the quality and longevity of your items.
Updated on 17 Apr 2026