Looking for help?
Find answers to your questions
- Can I exchange my item?
- Can I return sample sale items with my ASOS.com returns?
- How much does it cost to return an item?
- How do I print a returns label?
- Can I combine returns from different Sample Sale orders?
- How do I return items?
- What is your Returns Policy?
- Do you refund delivery charges if I return something?
- Can I change the address my order is being sent to?
- What do I do if I'm not going to be home when my order is being delivered?
- How can I change, amend or cancel my order?
- Why was my parcel returned to you?
- How long will it take to get my order?
- The tracking shows that the attempted delivery was unsuccessful, what do I do?
- Why was my order divided into two or more packages?
- Will you be getting more stock of sold out items?
- Do you have a size chart for womenswear?
- Do you have a size chart for menswear?
- Where can I find your care instructions?
- What do the sustainability symbols on my ASOS packaging mean?
- How can I find out about your Ethical sourcing policy?
- What payment methods can I use?
- How long will it take to get my order?
- Do you offer free shipping?
- Can I use ASOS Premier on Sample Sale orders?
- Can I use Student discount?
- Can I use an ASOS promo code on my Sample Sale order?
- Can I use ASOS Gift Cards or Vouchers on Sample Sale orders?
- Do you ship internationally?
- Can I have items sent to someone as a gift?
- Can I see my Sample Sale orders on my ASOS.com account?
- I've seen something I like, can I reserve it whilst I carry on shopping?
- Can you give me more information about your products?
- Do you sell to commercial re-sellers or wholesalers?
Can I use an ASOS promo code on my Sample Sale order?
No, promo codes can't be applied to ASOS Sample Sale orders. Sample sale items are already discounted and no additional discounts can be applied.
ASOS Promo codes can only be used on orders at ASOS.com.
Updated on 26 Jun 2023
What are your Feelings?
Thanks for your feedback.
- Choosing a selection results in a full page refresh.
- Opens in a new window.