How can I change, amend or cancel my order?

If you place an order, we're on it, because we know you need it fast!

Changing/amending the order

It’s not possible to make any changes to an order once it has been placed. This includes: amending the item or size, changing the delivery/billing address, and adding/removing items to your order. You’ll need to place another order or return any unwanted items.

Cancelling an order

Once your order has been placed, it can't be cancelled via your account.

However, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), you have the right to cancel your entire order within 14 calendar days of receiving the goods.

If you choose to cancel within this period, we will issue a full refund for the items purchased, including the cost of Standard delivery.

• The 14 calendar days start from the day after you receive your order.
• If you're returning your whole order we'll refund the cost of Standard delivery. If only part of your order is returned, the delivery charge you paid won't be refunded.
• We need written confirmation of cancellation from you, so you'll need to get in touch to let us know you'd like to cancel your order under the Consumer Contracts Regulations 2013.
• Once you let us know you'd like to cancel, we will let you know how to do this.
• The items you return must be unworn and in their original condition and will be inspected once we have received them.
• We try hard to accept all returns. Returns to us need to have the original tags still on them but don't need to be returned to us in the same packaging in which they were delivered to you. However, it is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.