How can I change, amend or cancel my order?

If you place an order, we're on it, because we know you need it fast!

Changing/amending the order

Unfortunately, this means it’s not possible to make any changes to an order once it has been placed. This includes: amending the item or size, changing the delivery/billing address, and adding/removing items to your order. You’ll need to place another order or return any unwanted items.

Cancelling an order

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have 14 calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of Standard delivery.

• The 14 calendar days start from the day after you receive your order.
• If you're returning your whole order we'll refund the cost of Standard delivery. If only part of your order is returned, the delivery charge you paid won't be refunded.
• We need written confirmation of cancellation from you, so you'll need to get in touch to let us know you'd like to cancel your order under the Consumer Contracts Regulations 2013.
• Once you let us know you'd like to cancel, we will let you know how to do this.
• The items you return must be unworn and in their original condition and will be inspected once we have received them.
• We try hard to accept all returns.

Returns to us need to have the original tags still on them but don't need to be returned to us in the same packaging in which they were delivered to you. However, it is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.