I've received an incorrect item, what do I do?

We're sorry if we sent you the wrong item! 

If one of the items you received isn't what you ordered, please send it back to us as soon as you can. 

Please follow this link to create a returns label through ReBound - make sure to select 'Incorrect' when choosing a reason for your return.

Don't forget to print your return form and include it in your parcel, and keep hold of your proof of postage in case we need to look at it later. 

When you're returning an incorrect item, we won't charge a returns fee if the item is confirmed to be incorrect.

Please note: we don't offer replacements, so all processed incorrect items will be refunded.